Before ordering - we reccomend you read through our policies if you have any questions or concerns!
However, you can always contact us about any questions or concerns you may have regarding your order - or anything else regarding IrvingsReef
By ordering from us, you agree to our policies.
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SHIPPING
Orders get shipped with PostNord or Dao, from Denmark!
It is your choice on wether you want tracked or untracked shipping, while tracked shipping may be more expensive, it is safer, and potentionally faster.
If you pick untracked shipping, there is nothing i can do if your package gets lost. (However i do not think this is a common occurence)
I currently do not ship to the US, sorry!
It can take me around 3-7 days to prepare your order for shipping ^^
Please keep in mind that we are in no way responsible for how your packages delivery goes - as that is in the hands of the postal service used, and we have no say in it.
For non-EU countries:
Note that your package may be held at customs untill any import fees/taxes are paid.
Taxes and fees are always paid by the packages recipient, never us.
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REFUNDS & RETURNS
We want you to be satisfied with your stuff from us, so if you for whatever reason want to return your goods from StarrySherbet, and the products are still in their original condition, you can send it back to us, and then receive a refund once we have received it (please note that the refund will only be for the items themselves, not the shipping you paid getting them.)
You will have up to 14 days after receiving your product, to return it, and shipping will be on you.
If your product arrives broken or damaged, please don't be afraid to contact us about it, we will figure out a solution for you!
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Currency Converter
Check here what my prices would be in your currency!
(Not all currencies here - sorry!)